Appointments

Before booking an appointment, you may find it useful to have a look at our self-referrals page. This could save you from having to make an appointment.

Routine Appointments

To request an routine (not urgent) appointment:

• phone us on Coleford Medical Practice 01594 838108 or Brunston Surgery 01594 838108 or Lydbrook Health Centre 01594 838108 during opening times
• use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
• use our Request a routine appointment form

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Triage services

The triage service has been introduced to ensure that as many as possible patients requiring an urgent appointment have access to a health care practitioner on that day. The triage nurses are trained in the assessment, diagnosis and treatment of minor illness or injury.

They are also able to provide support and advice over the telephone if required. They have direct access to a GP and can arrange appropriate follow up, investigations etc as necessary. The triage nurses also support the GPs by performing home visits. Home visits are allocated by the GP to the most appropriate health care practitioner so you may be seen by one of the triage nurses if you request a home visit.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: SystmOnline Patient Services
• fill out a Cancel your appointment form
• phone us on Coleford Medical Practice 01594 838108 or Brunston Surgery 01594 838108 or Lydbrook Health Centre 01594 838108 during opening times

Enhanced access

Extra GP and nurse appointment are made available during normal hours, and at one of the West Forest of Dean Surgeries between 6:30pm and 8pm on weekdays and on Saturday mornings.

Patients registered with any GP Surgery within the West Forest of Dean PCN will be able to have an appointment at these extra clinics.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery when necessary, where we have the proper equipment and facilities available, we appreciate this is not always possible.

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit.

You can be visited at home by a community nurse if you are referred by your GP.

Related information

Help getting to GP appointments

Healthwatch Gloucestershire Top Tips for Accessing Your GP Practice

Health A to Z

Sick notes

Test results